F.A.Q. Envios e Embalagem

Is MBE an express courrier?

MBE is not an express courrier but much more: managing the shipping process, before, during and after the delivery. We offer the most suitable express courrier for every situation depending on your needs.

What is the fuel surcharge?

The MBE fuel surchage is updated weekly on the basis of the supplements of the main courier companies according to the weekly quotation of the price of a barrel of oil on the London Stock Exchange (Brent Crude Oil), as reported by the International Monetary Fund (IMF).

The surcharge is applied to the cost of delivery and does not apply to any additional services.

The rate of the surcharge is published weekly. The supplement rates applied take effect from the first day of the reference week.

Which are the items subject to shipping restrictions?

In some countries there may be limitations related to the shipment of the following articles:

Alcoholic beverages
Personal effects
Fresh food and perishables
Pharmaceuticals
Plants and seeds
Works of art and antiques
Metals and precious stones
Fragile objects, such as glass, bottles, etc.

For some of the items of the categories mentioned above, Mail Boxes Etc. can offer alternatives to the Express Couriers circuit, thanks to agreements with specialized transport companies. For these requirements, contact your MBE Solutions Center.

Are there items considered as prohibited to be shipped?

Import and export of the following items is prohibited:

Live animals
Weapons
Exceptionally valuable items (antiques, precious stones)
Ivory and ivory products
High alcohol content beverages
Currency and negotiable instruments (checks, bills, etc.)
Pornography
Goods and hazardous materials
Animal skin and fur
Tobacco and tobacco products

MBE Centers do not transport any goods that has the following characteristics:

goods which are prohibited by law or by any federal, state or local level regulation of the countries of origin or destination
goods that may infringe any law on the import and export
goods that may endanger the safety of our employees or the means of transport
goods which might soil, stain, damage other goods or equipment

For any special needs you can contact your MBE Solutions Center.